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HOVERBOARD WARRANTY POLICY& SERVICE

This Hoverboard product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of Light, traction tires are warranted to the original owner-purchaser for a period of half year from the original date of purchase against original defects in materials or workmanship when purchased through a Hover Wheel Authorized Retailer.

This warranty does NOT cover the following:

Normal wear and tear
LED light
Defects appearing in the course of commercial use
Damage resulting from abuse/misuse of the product
Charger
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually mechanically or electronically, voids the warranty in its entirety.

Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-transferrable) to Hover Wheel MUST be accompanied by the original receipt for purchase ( or copy) from an Authorized Hover Wheel Retailer, will at the discretion of Hover Wheel, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, Hover Wheel will offer to replace the product with a comparable model (determined by Hover Wheel), if available. In the event a comparable model is not available the customer will be refunded the original purchase price(requires proof of purchase from the Authorized Hover Wheel Retailer it was originally purchased). Any products on which warranty service is sought must be sent freight or postage prepaid(Hover Wheel will refuse any package when postage is due).

Transportation and shipping charges are not covered as part of this warranty.

NOTE: Products that require service that do not have a receipt from an Hover Wheel Authorized Retailer will be required to pay for all parts required to repair the product(labor will not incur a charge) providing the product is not older than one years from date of manufacture and is within half year from date of purchase. A copy of the original sales receipt is required.

In no event shall Hover Wheel be held liable for incidental or consequential damages.

Some states do not allow the exlusion or limitation of incidental or consequential damages, so the above exlusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to sate.

Instruction for Obtaining Service

If service for this Hover Wheel product is required,first call 714-957-2817, or write to Hover Wheel service, 2921 West Central Ave Unit D Santa Ana CA 92704. Or email: info@glaremonsterwheel.com. Please have the product UPC number, the date of original purchase, the dealer where the item was purchased and what seems to be the problem. You will receive a Return Authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at Monster Wheel.

Once you have your Return Authorization (RA) number, make sure the item is packed in its original Styrofoam inner container which is placed inside the original outer display box(this will help prevent damage during shipping an handling). This shipment MUST be prepaid and included a RETURN shipping label, we also recommend that it be insured with the carrier of your choice.

Please make sure you have followed all of the above instructions carefully before retuning any merchandise for service. You may choose to have your product repaired by one of Hover Wheel’s Authorized Service Sations after its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.

You MUST present your DATED SALES RECEIPT when requesting warranty service.

Before calling Customer Support, please have your order number ready.

PRIOR TO CALLING CUSTOMER SERVICE FOR EXCHANGE / REFUND PLEASE HAVE THE FOLLOWING INFORMATION AVAILABLE:

If you purchased your board from the Hover Wheel Website?

What is your order number?
Full Name
Email Address
What is the reason for exchange? (example: battery or charging issue, red circle light, wheels out of alignment, not working after crash, sensors not working properly, turns off randomly)

EXCHANGE PROCESS:

Once you have submitted an exchange request, we will process your request within 48 hours.
At this time, we may ask for some additional information from you.
If your exchange request is approved, you will need to send the board to us.This shipment MUST be prepaid and included a RETURN shipping label. (we will provide the address at that time).
If we are able to fix the board then we will have it fixed and returned to you. Please allow 5 days for the repair.
If we are unable to repair the board, we will send you a new board at no cost to you.
Last Updated: 8 Aug 2017 12:47:24 PDT home  |  about  |  terms  |  contact
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